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ADWeek - Lesson learned: Be sure to record all your nightmarish customer service calls. A...

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Lesson learned: Be sure to record all your nightmarish customer service calls. Also, be a VP for a major corporation.


Comcast Apologizes for Customer Service Call From Hell
www.adweek.com
Cable giant Comcast says it's sorry for the unusual inconvenience it caused AOL vp of product Ryan Block during a 20-minute phone call where he somewhat painfully tried to disconnect his service.