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According to a study by Bain & Company, 80% of companies say they’re customer centric, yet only 8% of customers agree.
Think about that for a second. How many of your customers do you think would agree that you are customer centric? Do you know for sure?  How to Create Customer Feedback Loops at Scale conversionxl.com According to a study by Bain & Company, 80% of companies say they’re customer centric, yet only 8% of customers agree. Think about that for a second. How many of your customers do you think would agree that you are customer centric? Do you know f... |
